Leading HR and People teams know that successfully recruiting a candidate is just half the battle.
To truly set up new hire for success, it’s crucial to deliver a tailored Employee Onboarding program that embodies your company’s culture and prepares new hires for the road ahead.
Successful programs go beyond administration to deliver a great experience to new hires, even before their first day on the job. And while many companies can stumble in making the investment in employee onboarding, there are a few companies that stand out.
Here are the Top 7 Employee Onboarding Programs we found from Twitter, Buffer, Linkedin, Zappos, Facebook, Google and Pinterest.
1. Twitter: From ‘Yes to Desk’
Twitter’s employee onboarding program focuses on making the ‘Yes to Desk’ period as productive and welcoming as possible. This period is from when a new hire says ‘Yes’ to an offer, all the way through to arriving at their ‘Desk’.
Getting new employees onboard and ramped-up can require tons of HR time in preparation and onboarding workflows without the right technology.
At Twitter, they have over 75 steps and handoffs between Recruiting, HR, IT, and Facilities.
Before the employee sits down, they have their email address, a T-shirt, and bottle of wine waiting. New employee desks are strategically located next to key teammates they will be working with.
On the first day, new team members have breakfast with the CEO followed by a tour of the company office, before group training on the tools and systems relevant to their role.
To keep the company culture vibrant, Twitter has a monthly new hire Happy Hour with the Senior Leadership Team, and a rotating schedule of presentations on Friday afternoons where employees can learn about other team projects.
2. Buffer: the ‘Three-Buddy’ system
This presents a special challenge for maintaining a cohesive team and onboarding program.
Buffer, similar to Twitter, starts the employee onboarding process as soon as they have confirmation from the new recruit accepting the position.
They have a group of three “Buddies” who play different roles in their six-week onboarding ‘bootcamp experience’; A Leader Buddy, a Role Buddy, and a Culture Buddy.
New hires are introduced to these buddies before day one, who help guide them through the ‘bootcamp experience’ with regular communication and check-ins.
3. Linkedin: the New Hire Roadmap
LinkedIn has more than 9,700 full-time employees with offices in 30 cities around the world.
On their first day, new recruits join other new hires with dedicated icebreakers and general learning about the company culture.
New employees grab sticky notes, and write their name and a headline describing them as a professional as well as an interesting fact about themselves.
This is followed by a Linkedin campus tour and lunch, then a session called, “Investing [In] You” which covers core orientation topics such as corporate, medical and financial benefits.
General Corporate and Medical Benefit programs are often the most misunderstood and communicated parts of the employee onboarding process.
After some executive talks to finish the first day, the new team is given backpacks and laptops that are already set-up with the communication tools the new employees need.
Most importantly, new employees are given a ‘New Hire Onboarding Roadmap’ – designed to help their transition into the company. It’s a week-by-week guide that supports them to be productive and successful in their new role.
4. Zappos: Protect the Culture
Zappos’ onboarding process lasts four weeks and puts a special emphasis on getting new hires in sync with the employee community.
Everyone who joins the company (regardless of their role) experiences the same employee onboarding program. The Zappos onboarding experience is designed to grow company culture, build a stronger team, and create lasting relationships throughout the entire company.
It also trains the employees on best practices for delivering their service to their customers buying clothes and shoes.
To ensure cohesiveness between the different teams, a collection of 10 core values and the history behind each value is presented to the new hires.
The onboarding program represents a true cultural immersion for new employees at Zappos.
At the 1 month anniversary, any new employee who doesn’t feel they’re a good fit is offered $2,000 to quit.
This highlights Zappos’ focus on protecting the company culture and ensuring they have the right employees who want to be there.
5. Facebook: Still Moving Fast to Break Things
In 2014, the company changed its motto to the less sexy “Move Fast With Stable Infra”, but it’s clear the onboarding program supports new employees in moving quickly to become productive.
Instead of having the usual onboarding talks and presentations, the philosophy of the training program is to give the new team members the tools they need for practical work.
Within 45 minutes on day one on the floor, new employees are underway on their first projects, thanks to the intensive preparation undergone before they start.
This shows that the company trusts in new hires and leaves them autonomy to create their own work early.
6. Google: Data and Experiments
At Google, the sprawling 60,000 person company has found that team-level employee onboarding is more effective than taking a centralized approach.
Google has also led the charge to measure results with real data from their onboarding initiatives.
Even though slightly different onboarding processes are happening within various teams, part of the Google approach is to use data and experiments to improve the process continually.
In Lazlo Bock’s ‘Work Rules!: Insights from Inside Google That Will Transform How You Live and Lead’, the Head of People explains how Google front-loads people investment, with 80% of their time focused on recruitment and onboarding.
Google hires and onboards smart people, and then lets the ‘inmates run the asylum’.
By maintaining a grip on the industry’s top talent, the company has been able to create one of the top working environments for tech-industry workers around the world.
7. Pinterest: Start Knitting
Pinterest has over 500 employees with offices in San Francisco, New York, Chicago, Atlanta, Los Angeles, London, Paris, Berlin, Tokyo and Sao Paulo. But all new employees go through an orientation at Pinterest’s HQ in San Francisco.
Before new hires arrive, they receive an introductory email with their schedule and other details, and are given the opportunity to introduce themselves to the company.
Everyone in the new hire class meets on day one for breakfast followed by some brief icebreakers.
This gives new hires the opportunity to start absorbing the Pinterest value of “knitting” – a term used to mean collaborating with people and seeing the world from different points of view.
This continues during the week with talks from the company’s leadership, onboarding workflows like IT setup, laptop and a bunch of essential tools (i.e. slack), and opportunities to get out into the neighborhood to volunteer with KnitSF.
Bonus Onboarding Program: Quora
For a quick ramp-up time, Quora concentrates on mentorship by allocating a personal mentor to each new hire. Understanding the benefit of prioritizing new hires, Quora respects that mentors lose around 25% of personal output during the first weeks of training.
In a fast-paced startup environment, Quora values productivity. They choose to push new hires towards making meaningful contributions and tackling a manageable project by the end of week 1. Simplifying first day activities and focusing on tasks communicates their startup culture and values.
Organizing ~10 onboarding talks over the first few weeks, Quora invests in teaching new hires the fundamentals for success. They also provide new hires with detailed documents on the key concepts and tools they need.
Quora values their employee onboarding program as a chance to “steer new hires toward what the team believes matters most.”
Common Themes in These Onboarding Programs
All of these onboarding programs share common themes that contribute to employee experience success.
- Make the investment: these onboarding programs are not an accident; the companies listed invest heavily in time and money to support new employees to be successful.
- Start early: taking a page from Twitter’s ‘Yes to Desk’ approach, make sure everything is ready before the employee starts their first day to make sure they can hit the ground running.
- Company Culture is everything: over invest in making new employees feel welcome and aligned with company values.
- Get the team involved: Welcoming them into an inclusive, dynamic team with lots of communication that will have real returns on their ability to integrate with the team effectively.
- Clear Roadmap: Giving new employees a clear and structured path for their integration into the company supports them to be productive and successful in their new role.
- Training and development: Help new employees learn with the right training tools, and by giving them practical skills so they can start contributing as soon as possible.
It makes sense to invest in Employee onboarding. With a structured program, employees are 58% more likely to be with your company after three years.
Remember, the risk is not that you do too much in employee onboarding, but too little.
Building a productive, scalable, and engaged workforce starts with providing new employees with a great onboarding process.